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Legal clarity for your win100 account

win100 sets out how account access, payment records and personal data are handled before you enter the lobby.

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win100 Legal clarity for your win100 account
POLICY CONTACTS

Where to ask about Legal terms

A clear contact route helps when a policy question affects your account or payment record. We keep support close to the account path so you can raise a request without sending sensitive details through an unrelated channel. Use the route that matches your issue, include your account phone number only inside the secure account contact flow, and keep any DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference available for checking. Our team can explain the applicable policy wording and tell you what account step comes next.

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Account contact

For access, phone verification or account-detail questions, open the support contact from your signed-in account. We use the account record to match your request, so you do not need to post personal details in a public message.

Payment records

If a wallet or transfer record needs checking, send the transaction reference through the account support path. Mention whether it relates to DANA, OVO, GoPay, QRIS, a bank transfer or a virtual account so we can route the request correctly.

Policy request

For a copy, correction or explanation of policy-related data, identify the request clearly and use the contact route shown in your account. We may ask for verification before changing details or discussing account records.

DATA PRACTICE

What we protect and retain

Legal handling is practical: we use account details to provide access, confirm phone ownership and connect payment records to the right account.

Account security

Phone verification sits before account access and helps us distinguish your account from an unrecognised sign-in. Keep your phone details current, use your own device where possible, and contact support if the verification step does not match your records.

Payment matching

A DANA, OVO, GoPay or QRIS reference, as well as a BCA, BRI, Mandiri or BNI transfer detail, can help us match a payment question to your account. Send only the details requested through the secure support route.

Cookie controls

Cookies can keep your session and selected page settings working across the mobile path. If you clear them, you may need to verify your phone again. Ask support which cookie category relates to your Legal request before changing browser settings.

Retention checks

We retain account, security and transaction records for account administration, payment reconciliation and policy requests when those records remain relevant. You can ask why a record is retained and what information is needed to locate it.

Correction requests

If your phone number, account name or another submitted detail is wrong, contact us from the account path and describe the correction. We may verify the request first, then update the record when the change is supported.

Access conditions

The Legal terms apply to account use where local law permits. If your location or circumstances affect eligibility, check local requirements before opening an account and ask support to clarify the wording that applies to your request.

Answers before opening an account

These Legal answers cover the questions we expect before account creation or a policy request. They explain how access, data, cookies and payment records connect to the win100 account, without replacing local legal requirements. Where local law permits, you can open an account after reading the terms and completing the required phone verification step. If an answer does not resolve your situation, use the signed-in support route with the relevant account or transaction reference.

The win100 Legal page covers account access, submitted personal details, cookies, phone verification, payment records, retention and policy contacts. It also explains that access depends on local law, so you should check the rules that apply to your location before opening an account.

Access is available where local law permits and depends on local law in your location. If you are unsure, check the relevant Indonesian requirements before creating an account. Our support route can explain the account wording, but it cannot replace local legal advice.

Phone verification helps connect account access to the phone detail you submitted and gives us a security check when account details change. Keep your number current, complete the verification step on your own device, and contact support if the code or record does not match.

We may retain payment references needed to match account activity, including DANA, OVO, GoPay, QRIS, bank transfer and virtual account details. These records help with reconciliation and account questions. Send a reference only through the secure account contact route when support requests it.

Sign in, open the account support contact and state which detail needs correction, such as your phone number or account name. We may ask for verification before making a change. Include only the information needed to locate the record and explain the requested update clearly.

Use the account contact route and ask which cookie or browser setting relates to your question. Cookies can support sign-in and page preferences on mobile or desktop. Clearing them may end a session or require phone verification again, so ask before changing settings.

Use the signed-in account contact path for a Legal access, data, correction or payment-record request. Identify the request and provide the relevant account or transaction reference inside that route. We may verify your identity before discussing records or applying an account change.

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